FAQ

 

 

Questions about Order Placing:

 

1. Q: Are the items authentic ?
A.   All items listed by us are 100% Authentic. We do not sell any imitations, counterfeits, or knock offs.

 

 

2. Q:Who we are and what we sell ?

A.   There are many unscrupulous and criminal enterprises on the internet dealing in fake merchandise.

      Eyeglasses-123.com proudly stands behind the authenticity of all its products. All of our merchandise is new and guaranteed to be authentic.

      Eyeglasses-123.com is committed to providing our customers with the hottest trends in luxury fashion. You can shop with confidence.
     Thus, any brand, whether it be Cartier, Prada, Celine or any other brand, is genuine.

     Selling counterfeit products as the genuine article is a violation of federal law.
     All of our products are genuine and authentic.

 

Who We Are & What We Sell

 

Our core philosophy is to provide our customers with the finest brands in the world at the ABSOLUTE best pricing in the world.

We sometimes get inquiries regarding whether we are "Authorized" to sell the products we sell. The answer is that it depends on the product.
There are several brands we feature on Eyeglasses-123.com that are new and authentic that we are not "authorized" to sell by the brand owner because we are committed to selling our brands at the lowest prices.
We purchase directly from original and very reliable distributors of these brands . Our domestic special contacts withe these distributors enable us to consistently buy at the lowest possible prices.
This is why we can offer you such exceptional savings. Some of the items we sell may be store overstock, samples/displayed products, and/or closeouts, balance of the cargo or the order - all never used and authentic.
We have been selling desinger brand eyewear exclusively on the Internet for several years.Thousands of customers have purchased sunglasses and many other products from our website and we have proven that consumers rather get an amazing deal than be overcharged by "Authorized" dealers.

Rest assured, all of our products are new and genuine, and where we are not "authorized" to sell a product we back it up with our own experienced warranty staff and/or our return policy.
Keep shopping with confidence and at our great low prices!

 

 

3. Q: How do I pay for my purchase ?
  A: We accept the following Payment methods:Visa, Master Card, JCB
       Orders will not be shipped until payment is received.
                                
4. Q: Do you accept international orders?

  A: Yes, we accept orders from Australia, Belgium, Canada, Denmark, Finland, France, Germany , Greece, Greenland, Hong Kong, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If your country or area is not in the list, contact us. We can ship your order almost anywhere in the world.
 
                                                                    
5. Q: Can I pay over the phone?

  A: Sorry, currently we don't accept any payment over phone. Please visit our website to pick your favorite items and finish your payment online.
 
                                                                    
6. Q: Is my payment on your site secure?

  A: All online payments are safe and secured. Our website has created a secure transaction environment. The ordering system we used is the industry standard for encryption technology-to protect your private information registered on our site. The encryption system provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
                                                                    
7. Q: What should I do if I am getting an error when I pay with my credit card?
  A: If you are trying to checkout using credit card as your payment method but receiving an error, please go back and place an order again, your previous orders placed without payment should be cancelled within 24 hours. Please check with your credit card company to verify that your card is in good standing, if your three orders or more did not go through, please contact us for assistance.
                                                                    
8. Q: What would happen if my order did not go through but my credit card charged?
  A: If you did not receive an order confirmation number within 24-48 hours, your order was not completed. If your credit card is charged for the unsuccessful order, we will return funds to your credit card account. The refund will appear on to your credit card account within 24-48 hours, depending your credit card company’s processing time. All successful orders that receive an order confirmation number will be charged when the item is shipped from our warehouse.
 
                                                                    
9. Q: What can I do, if I cannot place an order successfully online?
  A: If you encounter this problem, please try the following steps: First, please clear the cookies, restart the browser, turn off Firewall and then try again. Second, if the problem persists, please change another computer or another internet browser, such as Firefox, and then try. Or you can try to login after several hours. Last, if the above steps don’t work, you can contact us.
                                                                   
________________________________________


Questions about Order Processing: 

                                                      
1. Q: Are all your items in stock?
  A: Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.
                                                                    
2. Q: Can I change my order after my credit card is charged?
  A: Please be advised that once an order has been placed and processed, it is difficult to make modification and cancelation. If you want to change your order, please click the button contact us. We shall do our best to accommodate your situation. But once your order has been shipped, the order cannot be changed or cancelled.
                                                                     
                                                                    
3. Q: What are the shipping options and delivery timeframes for orders placed on this site?
  A: The time for delivering depends on your location, the item(s) you ordered. Usually, we will arrange your shipment in 24 hours once your payment is cleared. There are several shipping methods. For more shipping information, please contact our customer service.
 

4. Q: How can I track my order?
  A: You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.
                                                                    
5. Q: What should I do if my order never arrived?
  A: Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.
    
________________________________________
 

Questions about After-Sales:
                                                                  
1. Q: How do I return a product purchased at this site?
  A: We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service. If you need to return or exchange an item, we will gladly make it happen.  Items can be returned for a refund or exchange for any reason within 30 days of the date of receipt.       This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
 
                                                
2. Q: How long will it take to process the exchange or refund?

  A: Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.
 
                                      
3. Q: Will I have to pay any additional fee for the exchange or refund?
  A: It depends. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the reshipping fee for item exchange. If you request for a refund, the initial shipping is not refundable. But if factual proof that fault were caused by us, we would take a full responsibility and would not charge any additional
 

 

 

 

 

 


 

 
 



Copyright (c) 2017 www.eyeglasses-123.com.